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25 slides included  •  Fully editable in PowerPoint  •  Free updates

CRM and the Customer Experience

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PRODUCT OVERVIEW

This is a proven framework used by global strategy consulting firms for Fortune 500 companies. Learn this methodology and enrich your expertise. Then, save time by lifting slides directly from this presentation into your own.

This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations must come together cohesively--e.g. the value proposition, economic model, technology considerations, etc.

This presentation is structured into 3 sections:
1. CRM Design
2. CXP Design
3. Strategy Implementation

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ADDITIONAL PRODUCT DETAILS
  • File size:
  • Slides (including separators): 25
  • Fully editable in PowerPoint
  • Free, unlimited updates for lifetime of product
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